Love Works Wednesday Link Up Conclusion

Today marks the conclusion of the Wednesday series based on Love Works by Joel Manby.  Some of you maybe happy; some sad; and some just plain indifferent.  In today’s post, Bill Grandi (The Cycleguy) and I wrap up this 10 week discussion.  I hope you’ve learned something along the way and been challenged as well.  Check out Bill’s take by clicking here.

To help you recap, here are the posts from the series:

• Love Works Wednesday Link Up Week 1
• Love Works Wednesday Link Up Week 2 – Patient
• Love Works Wednesday Link Up Week 3 – Kind
• Love Works Wednesday Link Up Week 4 – Trusting
• Love Works Wednesday Link Up Week 5 – Unselfish
• Truth: Love Works Wednesday Link Up Week 6 – Truthful
• Love Works Wednesday Linkup Week 7 – Forgiving
• Love Works Wednesday Linkup Week 8 – Dedicated
• Love Works Wednesday Linkup Week 9

What did I learn from this series?  Ten weeks go by pretty quickly.  It has been a real pleasure to link up with Bill on a regular basis like this, and it’s been very interesting to get your input into the discussion each week through the conversation in the comments.  Bill’s posts tended to focus on leadership from a ministry perspective, and my posts leaned more towards corporate leadership.  I think it has been reaffirming to see that love based leadership can apply to various locations of leadership – the church, the office, the home, and elsewhere.  Though I had read the book before, I was reminded that you and I can make a difference when we choose to lead with love.

Now it’s your turn.  What is one thing you learned through this series?  What principle stretched you the most?  How has your leadership been transformed by Love Works?

Love Works Wednesday Linkup Week 9

We continue the Wednesday series based on Love Works by Joel Manby.  In today’s post, Bill Grandi (The Cycleguy) and I are discussing the tenth chapter (A Choice You Make).  Check out Bill’s take by clicking here.

Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “’Profitability is a necessary condition for existence and a means to more important ends, but it is not the end in itself for visionary companies.  Profit is like oxygen, food, water, and blood for the body; they are not the point of life, but without them, there is no life.'”  Jim Collins – Author of Built to Last (p. 171)
• “Enduring and successful companies are more ideologically driven and less purely profit focused than companies that don’t perform as well financially.”  (p. 171)
• “‘There are two essential activities that take time:  developing an organization and developing a brand.  Those activities are parallel and interdependent.  Leadership is about teaching an organization what you stand for; brand building is about teaching millions of consumers what you stand for.  Leadership and brand building require time, consistency, and constancy.'” Joe Kennedy – CEO of Pandora  (p. 173)
• “Shaping corporate culture is up to individuals across the hierarchy, no matter what their job title is.  Any of us can make a real difference.” (p. 175)
• “Never lose an opportunity to bring sunshine into the life of another.  A few encouraging words could make a huge difference in someone’s life. (p. 176)
• “Leading with love is too important to be left to chance.  It takes effort to lead with the principles of love – to be patient, kind, trustful, unselfish, truthful, forgiving, and dedicated.”  (p. 182)

We live in a time of entitlement – at least here in America.  People think that things should be handed to them and that the hard work of making things better belongs to others.  Many people are looking to their organizations, to other organizations, and to the government to take the leading role in changing the world.

While organizations and political entities may play a role in this change, I’m convinced that true change will only happen when individuals stand up and decide to take action.  Love based leadership is up to you and me.  We can’t wait for others to jump on board and take charge.  We have to be the trailblazers in our companies, in our churches, in our communities, and even in our homes.

We all have a choice to make.  We can sit around waiting for the world to change.  Or we can be the change that the world needs.  It starts with us leading with love.  As Manby states in this chapter, it doesn’t matter whether you’re the CEO, a mid-level manager, a front-line employee, or the janitor.  How you live and act will impact your span of influence.  From there it will spread like ripples in a still pond until the whole body of water is impacted.

Choose today to lead with love.  Choose to make a difference.  Choose to set the tone where ever you are today.

Next week, Bill and I will conclude our exploration of Love Works and love based leadership.  It’s been a great adventure.  Be sure to check out next week Wednesday’s post for the conclusion of the series.  (And don’t forget to stop back every day between now and then for more great Stretched content.)

How will YOU make a difference TODAY?  What will you do to lead with LOVE today?  What difference have you seen around you when one person decides to take action?

Love Works Wednesday Linkup Week 8 – Dedicated

We continue the Wednesday series based on Love Works by Joel Manby.  In today’s post, Bill Grandi (The Cycleguy) and I are discussing the ninth chapter (Dedicated:  Stick To Your Values In All Circumstances).  Check out Bill’s take by clicking here.

As a reminder, Manby’s premise is that leadership is best when it comes from a position of agape love based on I Corinthians 13 (“…[love] always protects, always trusts, always hopes, always perseveres.”).  Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “One of the primary roles of a leader is to give hope.”  (p. 150)
• “A leader needs to clearly communicate how the organization will win in a competitive marketplace and then execute that plan.”  (p. 150)
• “We need to care HOW people achieve their tasks, not only IF they achieve them.”  (p. 150)
• “‘Power without love is reckless and abusive, and love without power is sentimental and anemic.'” Dr. Martin Luther King Jr. (p. 153)
• “Love and power must be harnessed together to get the most important things done.”  (p. 153)
• “The USE of power need not become the ABUSE of power.”  (p. 154)
• “Leading with love is more important than the temporary approval of your coworkers.”  (p. 155)
• “Many organizations talk about values, but few truly integrate those values into how leaders are evaluated and chosen and how organizational results are measured.”  (p. 156)
• “It’s critical to define the values that will drive our lives…. What kind of person do we want to be?  What values will we uphold?  What kind of integrity will we have when nobody is watching?  How do we want to treat others regardless of how they treat us?”  (p. 156-157)
• “It’s one thing to TALK about values like leading with love, but it’s another thing to DELIVER on those values, especially in tough times.”  (p. 164)

When we think of dedication, we typically think of someone who is committed to someone or to an organization.  We think of someone who comes in early and stays late.  We think of team members who consistently go the extra mile.  Most managers I’ve encountered in the corporate world would be considered dedicated by this definition.

Joe Manby takes it to another level with his discussion in chapter 9.  According to Manby, a dedicated leader is someone who leads out of solid values.  There are several leaders I’ve encountered in the corporate world that lead out of a value-focused position, and there are many leaders who don’t seem to be concerned with values as much as climbing over whoever to get to the top and crushing the competition.

I thoroughly appreciate Manby’s take on power and love.  Leaders can get a bad reputation when they misuse their power.  I’m convinced that a love-based, value-focused use of power  will not only improve leader reputation, it will lead to the overall enhancement and advancement of the organization, the employees, the customers, the stockholders, and the community at large.

When you and I hear the word “dedicated”, we must get past the hard-working, tunnel-visioned definition.  Starting today, let’s define “dedicated” to mean so much more.

Over the next two weeks, Bill and I will conclude our exploration of love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to become a more dedicated leader?  How have you been led with dedicated, love-based leadership?

Love Works Wednesday Linkup Week 7 – Forgiving

Truth: Love Works Wednesday Link Up Week 6 – Truthful

Today is Day 3 of Truth Week here on The Stretched Blog, and we continue the Wednesday series based on Love Works by Joel Manby.  In today’s post, Bill Grandi (The Cycleguy) and I are discussing the seventh chapter (Truthful:  Define Reality Corporately And Individually).  Check out Bill’s take by clicking here.

As a reminder, Manby’s premise is that leadership is best when it comes from a position of agape love based on I Corinthians 13 (“…[love] rejoices with the truth”).  Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “If we love our team, it is critical that their talented voices are heard and their opinions considered.” (p. 118)
• “Most people don’t leave because of poor performance; they leave because they don’t feel valued.” (p. 118)
• “Leading with love also means doing the best thing for the organization to protect or add as many jobs as possible for those we care about.”  (p. 118)
• “A healthy organization does the most good for the greatest number of people.”  (p. 118)
• “[People] need truthful, direct feedback and follow-up to help them refine their performance and attitude to become fantastic – not just good – leaders.”  (p. 121)
• “Leading with love means caring enough about an individual or a team to give and solicit truthful feedback.  When leaders provide their teams with the truth about their performance as well as the tools to be successful, regardless of personal feelings, this is a sure sign of leading with love.”  (p. 122)
• “There is almost no greater gift in life than honest friends, and all leaders need to hear the truth about who they are and the nature of their strengths and weaknesses.”  (p. 130) [Great follow-up to yesterday’s post – Truth:  Truth Or Dare.]
• “Leading with love begins with an honest assessment of yourself, and self is the one person you can never be absolutely honest with.”  (p. 130) [Ties into Monday’s post – Truth:  You Can’t Handle The Truth.]

Getting truthful feedback and giving truthful feedback is essential to leading well.

Leaders who hole themselves up in their “ivory” offices or cubicles without mingling with their team will soon lose touch with the truth they need to hear, and they’ll fail to get their messages of truth across with any kind of effectiveness.

Honestly, I have felt this way at times in my own leadership in the corporate world.  Policies and procedures easily become the focal point instead of people.  Our leadership loses its way when policies push aside people.  This is the same for companies, schools, churches, and government.

When it comes down to it, leaders must open their ears to hear what their employees have to say.  They must open their mouths to extend truthful feedback to their team members.  And they must take action in a way that demonstrates they have listened and in a way that models desired behavior.

Here are five simple suggestions for encouraging truth in your organization:

1. Provide a platform for team members to voice their ideas, concerns, and questions.  This could be an employee survey, a department meeting, a suggestion box, or a one-on-one meeting.  As Manby shares in this chapter, this step is absolutely critical so our team members know that they are valued.
2. Be truthful with your team members.  On a broader level, share details that impact the whole team.  This could be done at a Town Hall meeting, a department meeting, or through an e-mail.  On an individual level, meet with team members on a regular basis. Use this time to provide updates on performance progress and to address any specific corrections.  Don’t shy away from these opportunities as they provide an opportunity to help team members grow and develop.
3. Take action and draw team members into the solution.  When ideas or problems come up that require action, get your team involved to brainstorm ideas and to implement steps for correction or improvement.  This will show the team that you care and it will help team members to embrace the solution.
4. Don’t rest on your laurels.  Just because something worked at one time doesn’t mean it will continue to work without attention.  Being true to our organizations, team members, and to ourselves requires continuous monitoring and continuous improvement.
5. Document.  Document.  Document.  It’s so important to document feedback to and from team members.  This is one method for holding each other accountable to actions required of the truths uncovered along the way.  Following up with e-mailed meeting minutes is a great way to capture truth and to make sure everyone is in agreement.

Part of leading with love involves leading with truthfulness.  As leaders, we have a tremendous opportunity and responsibility to make sure truth prevails in our organizations.

Over the next three weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to become a more truthful leader?  How have you been led with truthful, love-based leadership?

Love Works Wednesday Link Up Week 5 – Unselfish

Today, we continue the  Wednesday series based on Love Works by Joel Manby.  In today’s post, Bill Grandi (The Cycleguy) and I are discussing the six chapter (Unselfish:  Think Of Yourself Less).  Check out Bill’s take by clicking here.

As a reminder, Manby’s premise is that leadership is best when it comes from a position of agape love based on I Corinthians 13 (“…[love] is not self-seeking”).  Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “Being unselfish doesn’t mean thinking less of yourself – it means thinking of yourself less.” (p. 88)
• “If we are unable to be selfless in our personal life, we are unlikely to be unselfish as a leader, and unselfishness is a key component of leading with love.” (p. 93)
• “The crazy thing about giving is this:  when we give, we never know what might happen.  Often giving provides the giver with unexpected blessings – as well as making the world a better place.”  (p. 95)
• “Being unselfish isn’t just for individuals – it’s for organizations too.  As leaders we’ve been blessed with resources, and part of our responsibility is to pass it on or “share it forward.”  The gift of leadership brings with it the awesome responsibility of giving properly of our time and resources but also of being a steward of giving for the organization.”  (p. 98)
• “Giving time and talent to develop internal leaders is another important reflection of being unselfish in an organization.”  (p. 100)
• “If we become numb to the needs of our employees, their performance and ability to satisfy our customers will diminish over time, compromising the very “numbers” we were obsessed with.”  (p. 101)
• “’Do for one what you wish you could do for everyone.'”  (p. 102)
• “Unselfishness sometimes means letting others lead.”  (p. 106)

This is a tough one.  I don’t know many people who aren’t at least a little self-centered.  We live in a “look at me” culture.  Most of us have tunnel vision on what is best for ourselves.

We don’t put others first.  It takes focus and discipline to look past our own desires to the needs of others.

And it doesn’t take long to see this in the world around us.  Sports stars on the field or on the court pound their chests after a play as if to say “Look at me; I’m the man.”  Most politicians are looking out for their own interests instead of finding ways to compromise for the betterment of society as a whole.  And in the business world, it’s a dog eat dog world where people climb over one another to get to the top even if it means stepping on someone or even ruining someone’s career.

I probably shouldn’t state this as a blanket statement as I have met tremendous people who clearly have the interest of others in mind, but this doesn’t seem to be the norm.

I’m guilty of being selfish, and I bet if you’re honest with yourself, you’re guilty of selfishness as well.  I don’t want to be this way.  I want to be known for thinking of others first.  I want to treat others the way I would want to be treated.  So how do we do this?  Instead of coming up with a seven step process for becoming unselfish, I think it really comes down to one thing:

Follow Jesus.

That’s it.  You see he was a servant.  He put others first.  He put the interests of others ahead of his interests.  He was unselfish.

Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.

In your relationships with one another, have the same mindset as Christ Jesus: Who, being in very nature God,
did not consider equality with God something to be used to his own advantage;rather, he made himself nothing by taking the very nature of a servant, being made in human likeness.  And being found in appearance as a man, he humbled himself by becoming obedient to death—even death on a cross! Therefore God exalted him to the highest place and gave him the name that is above every name, that at the name of Jesus every knee should bow, in heaven and on earth and under the earth, and every tongue acknowledge that Jesus Christ is Lord, to the glory of God the Father.  Philippians 2:1-11

And this is how we should lead and live our lives.  If we follow Jesus in selfless living, we will change our homes, our schools, our places of employment.  And we will change the world.

Over the next four weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to become a more unselfish leader?  How have you been led with selfless, love-based leadership?

Love Works Wednesday Link Up Week 4 – Trusting

Last week, I continued a Wednesday series based on Love Works by Joel Manby.  (Click here to read my first post in this series, click here to read the second week’s post based on Patient Leadership, and click here to read last week’s post which focuses on Kind Leadership).  A blogging friend of mine, Bill Grandi (The Cycleguy), recently challenged readers to consider linking up with him for several weeks with posts related to this excellent leadership book.  To read Bill’s introductory post for this series, click here. And to read his post from last two weeks, click here and here.

For today, Bill and I (and anyone else who’s linking up with us) will be posting about the fifth chapter (Trusting:  Place Confidence In Someone).  Check out Bill’s take by clicking here.

Manby’s premise is that leadership is best when it comes from a position of agape love based on I Corinthians 13.  Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “When you don’t listen to others, it sends them a very negative and unflattering message.” (p. 72)
• “Interrupting is a sign of distrust.” (p. 73)
• “1. Don’t say, ‘I understand how you feel, but …’  2. Instead summarize what you heard.  3. If you go in a different direction, articulate why.”  (p. 73-74).
• “Listening well is critical because it demonstrates trust and builds a team’s sense of camaraderie and cohesion.”  (p. 74)
• “One of the best ways a leader can demonstrate trust and respect is to listen to and involve team members in the decisions that affect them.”  (p. 76)
• “If we want our organizations to display trust and respect, we need to make sure everyone is involved in the decisions that affect them.  The best decisions are always made with, not for, and showing that kind of trust is a true attribute of leading with love.”  (p. 78)
• “Let others make the decisions for which they are responsible.”  (p. 84)
• “Avoid overruling decisions that have been made.”  (p. 85)

Trusting our teams and listening to our teams can be a real challenge.  I experience that as a leader at my job and as a leader in my home.  It’s easy to fall into the trap of doing things myself, because I know it will be done right.  It’s also easy to fall into the mode of a benevolent dictator – “I’ll make the decisions.  You’ll listen and follow.  End of discussion.”  This is completely contrary to what Manby suggests in today’s reading, and it doesn’t show team members that we are confident in them.

A trusting leader must learn to involve others in decisions and must listen to team members.  When I say listen, I don’t mean just let them speak.  I mean really listen and digest what them.  How will team members know that you’re listening?  They’ll know by our actions.  Here are seven ways to improve your listening skills:

1. Get rid of distractions.  At home, turn off the television and the music.  At the office, get away from the computer, and go into a closed office if necessary.
2. Shut your mouth and open your ears.  You can’t listen when your mouth is moving.  In the first chapter of James, it says to “be quick to listen, slow to speak….”
3. Take notes.  Taking notes helps you remember what is shared in the conversation.
4. Restate what was shared to check for understanding.  “This is what I heard you say….  Do I understand you correctly?”
5. Follow through with action.  Assuming the idea or comment is valid, take action to address what was shared.
6. Follow-up with your team member.  After taking action, follow-up with your team member to make sure they know their concern has been addressed and to make sure it has been addressed appropriately.
7. Repeat.  This is not a one time event.  It must happen over and over and over again.  Trust will develop over time if our team members know we are really listening.

I don’t know about you, but I know this is something I need to work on with my team.  I want my team to know that they are trusted, and I want them to know that I’m confident in their ability to do their jobs.  This starts with listening well.

Over the next five weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to become a more trusting leader?  How have you been led with trust and love-based leadership?  What other suggestions do you have for improving your listening skills?

Love Works Wednesday Link Up Week 3 – Kind

Last week, I continued a Wednesday series based on Love Works by Joel Manby.  (Click here to read my first post in this series, and click here to read last week’s post based on Patient Leadership).  A blogging friend of mine, Bill Grandi (The Cycleguy), recently challenged readers to consider linking up with him for several weeks with posts related to this excellent leadership book.  To read Bill’s introductory post for this series, click here. And to read his post from last week, click here.

For today, Bill and I (and anyone else who’s linking up with us) will be posting about the fourth chapter (Kind:  Show Encouragement and Enthusiasm).  Check out Bill’s take by clicking here.

If you recall from last week, Manby’s premise is that leadership is best when it comes from a position of agape love based on I Corinthians 13.  Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “Kindness doesn’t mean being nice all the time; leaders must hold people accountable.  However, kindness does mean that encouraging and leading are two sides of the same coin and that words of affirmation and support can be infectiously effective.”  (p. 52)
• “Making someone’s day better is contagious and increases the energy, effectiveness, and productivity in any organization.  Even when leaders feel concern for what lies ahead, we must give off positive impressions and encouragement if we want our teams to thrive.”  (p. 55)
• “’Loyalty today is no longer a function of rote or duty, but rather passion.  You must do things so astonishingly well that customers become not merely loyalists, but rather outright apostles.'” Skip LeFauve – CEO of Saturn (p. 58)
• “’Treat the customer as if it was your own mother buying'” Skip LeFauve (p. 58)
• “Make their day better – not because you have a mushy need to be liked or to be softhearted, but because it works!” (p. 59)
• “The enthusiasm of the guest experience can never rise any higher than the enthusiasm of your own employees.” (p. 60)
• “Kindness is about intentionally creating and maintaining the right environment in your organization so that frontline employees can deliver an enthusiastic guest experience.  Management is kind to employees, employees are kind to customers, and customers are loyal and enthusiastic.”  (p. 60)
• “Kindness isn’t an add-on – it’s a critical component of any well-run organization.”  (p. 61)
• “Money can never buy contentment at home; nor can it buy passion at your job.  Working with an enthusiastic team and being supported by kind, loving coworkers is priceless.”  (p. 64)
• “Spend part of ever day actively encouraging behavior you want to reinforce!”  (p. 66)
• “Kindness in the context of leading with love begins with you – encouragement and enthusiasm start at the top whether you run the local PTA or a Fortune 500 company.”  (p. 67)
• “Being kind starts with you and is a key attribute of leading with love.”  (p. 67)

I don’t know anyone who doesn’t like to be treated with kindness.  Yet, there are so many unkind words and actions exchanged by leaders, co-workers, colleagues, and even customers.  Wouldn’t it be much better if we all practiced the golden rule?  Treating other people the way we would like to be treated is such a simple idea, but it often seems to be forgotten.  Maybe it’s the hustle and bustle of the busy schedules we all keep.  Maybe it’s the scars left by wounds of the past.  Maybe it’s a complete numbness to the reality around us.

Whatever the reason, kindness isn’t put into practice as often as it should.  We run over each other on the way to the next meeting or on our way to the next rung of the corporate ladder.  When will it stop?

Here’s an idea:  It can start TODAY with you and me.  That’s right, whether you hold a leader position or not, you can decide today to be kind to those around you – in your workplace, in your church, or in your home.  Don’t wait for others to be kind first.  It may never happen.  Instead, take a step of kindness today, and watch what happens.  Kindness is contagious. Be the start of something amazing!

Over the next six weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to lead people with more kindness and love than before?  How have you been led with kindness and love-based leadership?

Love Works Wednesday Link Up Week 2 – Patient

Last week, I kicked off a series of posts based on Love Works by Joel Manby.  (Click here to read my first post in this series).  A blogging friend of mine, Bill Grandi (The Cycleguy), recently challenged readers to consider linking up with him for several weeks with posts related to this excellent leadership book.  To read Bill’s introductory post for this series, click here.

For today, Bill and I (and anyone else who’s linking up with us) will be posting about the third chapters (Patient:  Have Self-Control In Difficult Situations).  Check out Bill’s take by clicking here.

If you recall from last week, Manby’s premise is that leadership is best when it comes from a position of agape love.  As the book unfolds, he uses I Corinthians 13 as the springboard to talk about love-based leadership.

If I speak in the tongues of men or of angels, but do not have love, I am only a resounding gong or a clanging cymbal. If I have the gift of prophecy and can fathom all mysteries and all knowledge, and if I have a faith that can move mountains, but do not have love, I am nothing. If I give all I possess to the poor and give over my body to hardship that I may boast, but do not have love, I gain nothing.

 

Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It does not dishonor others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. Love does not delight in evil but rejoices with the truth. It always protects, always trusts, always hopes, always perseveres.

 

Love never fails. But where there are prophecies, they will cease; where there are tongues, they will be stilled; where there is knowledge, it will pass away. For we know in part and we prophesy in part, but when completeness comes, what is in part disappears. When I was a child, I talked like a child, I thought like a child, I reasoned like a child. When I became a man, I put the ways of childhood behind me. For now we see only a reflection as in a mirror; then we shall see face to face. Now I know in part; then I shall know fully, even as I am fully known.

 

And now these three remain: faith, hope and love. But the greatest of these is love.

Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “Embracing patience is not about ignoring poor performance.”  (p. 36)

• “The principle of patience means behaving with self-control in difficult situations.” (p. 36)

• “I determined never to publicly admonish people in a way that would diminish their dignity.”  (p. 39)

• “Whenever possible a reprimand should be given in private, and it should be given in a way that maintains a person’s dignity.  When we admonish our employees in private and in a patient, respectful manner, we go a long way toward ensuring our employees remain motivated and continue to grow.”  (p. 39)

• “We must always admonish with patience and respect.  Our goal isn’t simply performance; it’s to protect the dignity of the people on our team.  Whether we correct and train our employees in public or in private, our goal is always to do so with respect and love.  After all, that’s exactly how we want to be treated.” (p. 41)

• “For praise to be effective, it needs to be delivered by a leader who is patient enough to observe what his or her team has actually been doing and waits for the right moment to deliver that assessment.”  (p. 42)

• “It takes patience to praise with specifics, and praise without specifics can be worse than no praise at all.”  (p. 43)

• “To be truly effective, praise must be legitimate and pointed.”  (p. 46)

• “Admonish in private whenever possible; be stern but avoid malice; be specific; get people “back on the horse” with pointed praise; move on without a grudge.”  (p. 49)

Bill’s post focuses on utilizing self-control/patience when reprimanding someone.  This chapter in Love Works clearly gives some great insight and advice for addressing poor performance.  Another side of the patience spectrum mentioned in this chapter is how we choose to praise someone for a job well done.  Have you ever received a compliment that seemed vague and unspecific?  It kind of seems like you’re being coddled – that someone is just trying to suck up to you.  Manby reminds us that we need to be thoughtful and specific in complimenting someone.  This takes self-control and patience to deliver a message that is meaningful and deserved.

I have been learning how to apply this type of praise as I’ve joined and participated in Matt McWilliams‘ Thank You Thursday Revolution.  In Matt’s initial post about the revolution, he encourages leaders to write handwritten Thank You Notes to deserving team members.  He charges readers and Thank You Thursday Revolutionaries to be specific in reasons for providing appreciation.  As leaders, we obviously need to reprimand, but we must not forget to praise our team members.  There’s amazing power in simple and specific gratitude and it starts with us!

As we continue with Love Works Wednesday, I want to challenge you to think about your leadership from a whole new perspective.  Whether you lead in the business world, the church world, or in another pocket of the world, try leading with love.  Not love the feeling, but with love the action.  Lead in a way that puts other first.  Lead in a way that represents how you’d honestly like to be treated by others.  Lead in a way that preserves the dignity of others.  Over the next seven weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to lead people with more patience and love than before?  How have you been led with patient and love-based leadership?

Love Works Wednesday Link Up Week 1

“Love isn’t a feeling but an action, an action by which leaders and entire organizations can experience almost unimaginable success and personal fulfillment.” 

Joel Manby – Love Works

A couple of months ago, I read and reviewed Love Works by Joel Manby.  (Click here to read my overall review).  A blogging friend of mine, Bill Grandi (The Cycleguy), recently challenged readers to consider linking up with him for several weeks with posts related to this excellent leadership book.  I thought I would give it a try.  To read Bill’s introductory post regarding this series, click here.

For today, Bill and I (and anyone else who’s linking up with us) will be posting about the first two chapters (A Hard Day’s Night and The Jedi Masters).  Check out Bill’s take by clicking here.

Since I already read the book, I thought it would be interesting to highlight some of the sentences I underlined when I read the book initially:

• “I wanted, in short, to be the same person all the time:  at work, with my family, at my church, and when I was alone.” (p. 21)
• “Love isn’t a feeling, but an action, an action by which leaders and entire organizations can experience almost unimaginable success and personal fulfillment.” (p.22)
• “Profits are a product of doing the right thing – over and over again.” (p. 22)
• “Leadership is about the bottom line AND…and loving the people you work with.  and making your community a better place.  and feeling a sense of satisfaction at the end of every day. and leading employees who can’t imagine working anywhere else….  The bottom line is best served when leaders lead with love.” (p. 23,24)
• “It’s not okay to achieve profit growth and destroy our culture as a ‘great place to work for great people.’  It is also not okay to focus on being a ‘great place to work’ without achieving our financial objectives.”  (p. 29)
• “For the culture to survive, it must be defined AND adhered to or the organization could lose its way.”  (p. 29)
• “Treating someone with love regardless of how you feel about that person is a very powerful principle.”  (p. 31)
• “Agape love is the foundation for the best and noblest relationships that humans are capable of.  It is deliberate and unconditional love that is the result of choices and behaviors rather than feelings and emotions.”  (p. 32)

I am a leader.  I’m definitely in a leadership position in my company as an operations manager.  My team members include project managers, engineers, technicians, union pipe fitters, and miscellaneous support staff.  I’m in various leadership roles in my church.  I’m a youth leader, I co-lead a small group with my wife, and I lead a Foundations class once or twice a year.  I’m in a leadership position at home.  As a parent, my wife and I have the responsibility to lead our children.

Leadership is an interesting thing.  It takes energy, thought, and action.  When you hear the word leadership, what comes to your mind?  Power?  Fame?  Notoriety?  Influence?  Wisdom?  Many words probably come to mind, but love is not the word we usually think of when we hear the word leadership.  However, when you see how Joel Manby frames love and leadership in the first two chapters and in the quotes above, you get the sense that love is essential in order for leadership to be truly successful.

As we kick-off Love Works Wednesday, I want to challenge you to think about your leadership from a whole new perspective.  Whether you lead in the business world, the church world, or in another pocket of the world, try leading with love.  Not love the feeling, but with love the action.  Lead in a way that puts other first.  Lead in a way that represents how you’d honestly like to be treated by others.  Over the next eight weeks, Bill and I will continue to explore love based leadership.  I hope you’ll read along, jump into the comments, and maybe even change the way you lead.  Until then, consider getting a copy of Love Works for yourself, and see how this book might change you and your leadership.

What is one thing you can do differently this week to lead people with more love than before?  How you have you been led with leadership by others?