Visiting Ray Edwards – This Is What Customer Service Looks Like


One of my goals for 2014 is to guest post at least once a month.

Today, I’m sharing 5 Ways To Deliver Customer Service in a post titled This Is What Customer Service Looks Like.  Ray Edwards was gracious enough to accept my guest post submission and I think you’ll like it.  Please head over to the post by clicking here.  While you’re there check out the other stuff Ray’s working on and consider subscribing to his blog.

To get you started, here’s a little blurb from my post:

This is what customer service looks like! Customer service looks like a jar of spiced apple rings? Yes! Let me explain…

I’m Swedish. As a child, I have fond memories of gathering around my grandparents table at Christmas time to feast on the Swedish Christmas culinary traditions. We ate my Grandpa’s Korv – a Swedish potato sausage. We ate my Grandma’s Swedish meatballs. We ate Swedish cheese, pickled herring, and Swedish breads. As part of the meal, I will always remember my Grandma setting out a dish of spiced apple rings.

Honestly, I’m not sure if spiced apple rings are Swedish. For me, the apple rings are part of the tradition.

My Grandpa passed away several years ago. My Grandma is now 93 years old, and she isn’t up to preparing the Swedish feast. Now it’s my turn. I make Korv for my family. My wife makes great Swedish meatballs. And we try to keep as many of the other traditions as possible. This still includes spiced apple rings.

The weekend before Christmas, my wife sent me to the grocery store to pick up a few final items for the feast. I found the pickled herring, the Swedish cheese, and even some lingonberry jam. But I couldn’t find the spiced apple rings. I searched everywhere without success.

Before giving up, I decided to ask an employee of the grocery store. The employee listened to my story about our family’s Swedish traditions. She proceeded to get a couple of her co-workers into the discussion as they tried to determine if the store had spiced apple rings. After searching a few places, checking a couple of lists, and calling some other employees, they informed me they didn’t have any in the store. I thanked them and headed to the checkout line.

This is where the story took a dramatic turn. [Click here to read the rest of the post.]

If you are visiting from Ray’s blog, I hope you stay for a little bit, check out a few of my other posts, and consider subscribing to The Stretched Community.  Here are a couple of posts you may want to read:

When you think of customer service, what comes to mind?